Refund policy

Refund and Return Policy

At Norwich Drinks Palace, we want you to be completely satisfied with your order. Due to the nature of our products (alcohol, beverages, and consumables) and licensing regulations, we have the following return and refund policy:

Returns We Accept:

Damaged Products: If your items arrive damaged, leaking, or broken, contact us within 24 hours with photos, and we'll arrange a replacement or full refund.
Incorrect Orders: If we delivered the wrong items, contact us immediately, and we'll correct the order at no charge.
Defective Products: If a product is past its expiration date, spoiled, or defective, we'll provide a full refund or replacement.

Returns We Cannot Accept:

Change of mind or buyer's remorse
Items you no longer want
Incorrect orders due to customer error
Products that have been opened or consumed
Orders refused at delivery without valid reason (we reserve the right to charge delivery fees)

How to Request a Return:

Contact us within 24 hours of delivery at [phone] or [email]
Provide your order number and photos of the issue
We'll review and respond within 24 hours
Approved returns will receive a refund or replacement within 3–5 business days

Please Note:

All returns are subject to verification
Refunds will be issued to the original payment method
We reserve the right to refuse returns that don't meet our policy
For orders rejected at delivery due to ID or Terms of Service violations, refunds will not be provided

Questions? Contact us at 01603975035

justdrinks24@yahoo.com — we're here to help!

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at justdrinks24@yahoo.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at justdrinks24@yahoo.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at justdrinks24@yahoo.com.